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E-commerce is simple, fast and low cost of electronic communication, both parties not met for various business activities. E-commerce can through a variety of electronic communication mode. By 2010, customer service, marketing, establish public services for the clients through word-of-mouth marketing, or make good service brand, attract many commodities, there is needed in the service, the service is good, should be a strong competition conditions. About B2C, popular is an enterprise to individual business model, and the rise of the Internet at present a lot of use of e-commerce sites such as: sales of consumer electronics appliances products, new egg, is in the jingdong daily life and the consumption of library website, have outstanding. CRM although just e-commerce, but it is a subset of the customers on the core position, it is new economy, customize the characteristics of the batch. Through the implementation of CRM, the enterprise must fill in the past, homework -- it requires more understanding and potential customers requirements, existing enterprise can accurately and timely judge competition behavior, requests the enterprise can reach catch the information technology, especially the changing requirements of enterprise internal management can adapt to these changes. Detail decides success or failure is a classic statements on the mall in modern enterprises, if the product, service and management of the details such differences to smile whole market, may make a big difference.
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